WELCOME TO THE IFINDZIMBABWE.COM PRIVACY POLICY
This Privacy Policy applies to all users of our Website,
related mobi-sites and software applications, collectively referred to
as “our Platforms”, which are used to access and purchase our products and services.
The purpose of this Privacy Policy is to set out how, why and when IfindZimbabwe Online (RF) (Pty) Ltd t/a IfindZimbabwe.com (“IfindZimbabwe”) uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).
It is important that you read this Privacy Policy together
with our other terms and conditions, privacy notices or policies we may
provide from time to time when we collect or use your Personal
Information.
Further, please pay special attention to the clauses in this Privacy Policy that appear in similar text and style (i.e. bold) which:
- may limit the risk or liability of IfindZimbabwe or a third party.
- may create risk or liability for the user.
- may compel the user to indemnify IfindZimbabwe or a third party.
- serves as an acknowledgement, by the user, of a fact.
We respect your privacy and take the protection of Personal
Information very seriously. We strive to deliver excellent service
every time you shop with us, and to do this, we need to use some of your
Personal Information. This Privacy Policy describes how we handle the
Personal Information we collect about you and/or receive from you. By
using our Platforms, you agree to the processing of your Personal
Information as set out in this Privacy Policy.
In this Privacy Policy, the terms -
- “Personal Information”, and “process/processing” bear the same meanings as set out in POPI.
- “we”, “us” or “our” refers to IfindZimbabwe
- “you” and “your” refers to every person that accesses or uses our Platforms also referred to as a user.
- “registered user(s)” refers to anyone registered on
our Platforms and has provided us with a unique email address and
password as well as other Personal Information in order to order goods
and services on our Platforms.
IF YOU ARE BELOW THE AGE OF 18
If you are below the age of 18 years, you must
always get permission from your parent or guardian before you use our
Platforms or give us your Personal Information. We may check that your
parent or guardian has given you such permission, for example by asking
you to provide us with your parent’s or guardian’s contact details so we
can contact them. We may also check that the contact details you have
given us are correct and are the details of a person who is actually
your parent or guardian. If we are not able to verify such permission or
if a parent or guardian confirms that you do not have their permission,
you may not use our Platforms.
Further, IfindZimbabwe may not sell liquor or tobacco
products to you if you are under the age of 18 regardless of any
supervision by a parent or guardian. You may be requested to provide
proof of your age before receiving any liquor or tobacco products
ordered via our Platforms.
WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS
IfindZimbabwe processes Personal Information in a manner that is
reasonable, adequate, relevant, non-excessive and purpose-specific. In
order for users to access and use our Platforms we collect and process
some Personal Information. When you become a registered user, we have to
collect and process your Personal Information to render our services to
you.
When you register to use our Platforms, we may collect the following Personal Information:
- name and surname.
- email address.
- physical address.
- gender.
- mobile phone number.
- online identifiers.
- date of birth.
- identification number.
Should your Personal Information change or you wish to
amend and/or correct this Personal Information you can do this by
updating your registered user information in your account profile.
You warrant that the information you have provided
is accurate, current, true and correct and that does not impersonate or
misrepresent any person or entity or falsely state or otherwise
misrepresent your affiliation with anyone or anything.
Information from using our Platforms
When you access our Platforms, whether or not you are a
registered user, IfindZimbabwe processes some of your Personal Information.
Depending on how you access and use our Platforms, we may receive:
- log information, through online identifiers, including information
on how, when and for how long you use our Platforms and other services,
the content you view and search queries you submit.
- information about the equipment you use to access or use our
Platforms, including the type of device you are using, how you access
our Platforms, your browser or operating system and your Internet
Protocol address.
- the geographic location from which you accessed our Platforms,
including your device’s global positioning system signal and information
about nearby wifi networks and cell towers. We get this information
when you use location-enabled services.
- other information about you from third parties, such as social media.
WHY DO WE PROCESS YOUR PERSONAL INFORMATION?
We process the Personal Information we collect and receive to:
- identify you;
- verify your identity;
- create a user account for you; and/or
- enter into a contract with you.
As a registered user, we also process your Personal Information in order to:
- fulfill our contractual obligations to you when you have ordered
goods in order for us to deliver those goods and process returns.
- provide you with information, products or services you request from us.
- communicate with you regarding our Platforms and provide you with
information, products or services, including billing, customer support,
resolving complaints and quality control.
- notify you about changes to our Platforms, services and products,
terms and conditions, privacy policy or notices, and any other changes
that impact our Platforms, services and products.
- send you information about competitions, products or services that
may interest you (unless you have opted out of receiving such
information). Please note that you may also receive newsletters based on
your interests, recent orders and browsing behaviour. To unsubscribe
from newsletters sent to you based on your recent orders and browsing
behaviours, visit the Newsletter Subscriptions page under “My Account”
or unsubscribe when receiving such a newsletter.
- get feedback from you which we need to develop our products and services and grow our business.
- comply with any legal or regulatory obligations such as tax or financial laws.
- undertake research for statistical purposes. The research and
statistics we get from this process do not include your Personal
Information and cannot be linked to you, nor can you be identified from
these statistics.
RETENTION AND RESTRICTION OF RECORDS
We keep your Personal Information for as long as:
- we need it to provide our Platforms, products or services to you.
- it is required or allowed by law and is in line with our internal retention policies.
- it is necessary to uphold the contract between you and us.
- you have agreed to us keeping your Personal Information subject to
your request for us to stop processing your Personal Information.
We will retain your Personal Information for as long as is
necessary to achieve the purpose for which this information was
collected or subsequently processed. If your Personal Information is
used for more than one purpose, we will retain it until the purpose with
the latest period expires but we will stop using it for the purpose
with a shorter period once that period expires.
By accessing and using the Platform, you consent to
us retaining records of your Personal Information for no longer than
may be necessary to achieve the purpose for which the information was
initially collected or subsequently processed.
USER TRACKING AND COOKIES
When you access and use our Platforms we may use various
technological tools to improve your experience on our websites through
the use of cookies and/or user tracking.
Cookies are small text files placed on the device that you
use to access our Platforms. These files do not contain your Personal
Information but allow us to associate you with a particular device. Many
websites use cookies and we use cookies to:
- make our Platforms more user friendly.
- personalise your interactions with our Platforms, tailor our
services and Platforms to your interests and needs, and ensure they work
on your device.
- provide advertising that is relevant to you, limit the number of
times you see the same advertisement and measure the effectiveness of
the advertisements on our Platforms and other websites, based on your
online activities such as the websites and apps you use or content you
view, and information we have about you.
- send Opt-In marketing communication if you are not a registered user.
We will not use your Personal Information for any other purpose without your permission.
By accessing and using the Platform, you consent to our use of cookies.
OPT OUT FROM DIRECT MARKETING
You have the right to request us not to contact you for
purposes of direct marketing by any form of electronic communication
such as automatic calling machines, email and/or SMS notifications by
“opting-out” of any direct marketing communications we may send to you.
WHO ELSE GETS TO PROCESS YOUR PERSONAL INFORMATION
We do not sell your Personal Information to third parties for their marketing or any other purposes.
We may provide or make your Personal Information available to:
- our employees, the staff of the companies in the IfindZimbabwe Group
and/or third party service providers in order to enable them to assist
us to interact with you via our Platforms for the marketing, ordering or
delivery of goods.
- law enforcement, government officials, fraud detection agencies or
other third parties when the disclosure of Personal Information is
necessary or appropriate in connection with an investigation of fraud,
intellectual property infringements, or other activity that is illegal
or may expose us to legal liability or financial loss, to report or
support the investigation into suspected illegal activity.
- third parties (such as a potential purchaser and its professional
advisors) in the event of any reorganisation, merger, consolation, sale,
joint venture, or other disposition of any or all of our assets.
- our service providers (under contract with us) who help with parts
of our business operations (fraud prevention, marketing, public
relations, technology services etc). However, our contracts dictate that
these service providers may only use your Personal Information in
connection with the services they perform for us and not for their own
benefit or any other purpose, and must treat such information as
confidential information.
- our suppliers or sellers in order for them to liaise directly with
you regarding any goods you have purchased, for them to comply with
their regulatory obligations (for instance TV license reporting), or for
any other purpose which may require their involvement.
We secure the integrity and confidentiality of your
Personal Information in our possession or under our control by taking
appropriate, reasonable technical and organisational measures to prevent
loss of, damage to or unauthorised destruction of Personal Information;
and unlawful access to or processing of Personal Information.
In order to implement and maintain such measures, we have
in place policies, controls and related processes, which are reviewed
and updated on a regular basis. Our policies, controls and procedures
cover for example:
- physical, technical and network security.
- access controls and monitoring of access.
- secure storage, destruction and encryption of records of Personal Information.
- Personal Information breach reporting and remediation.
- by way of written agreements, imposition of security and
confidentiality obligations on third parties (based within or outside
the borders of South Africa) who process Personal Information as part of
rendering services to us.
Should you disclose your Personal Information to
any third party other than IfindZimbabwe, IfindZimbabwe shall not be liable for
any loss or damage arising or suffered by you as a result of the
disclosure of such Personal Information to any third party. This is
because we do not regulate or control how that third party uses your
Personal Information. You should always ensure that you read the privacy
policy of any third party.
KNOW YOUR RIGHTS
Having provided adequate proof of your identity, you have the right to:
- view, correct and/or amend your Personal Information we process.
Please note that as a registered user, you can do this through your user
account for the Personal Information reflected therein.
- request a record or description of your Personal Information. IfindZimbabwe may charge a fee in order to provide you with this record of
your Personal Information. Where requests to access and amend your
Personal Information are manifestly unfounded, excessive or repetitive IfindZimbabwe may charge an additional administrative fee or refuse the
request.
- request to have your Personal Information corrected, destroyed or deleted. Please
note that you can stop being a registered user by cancelling your
account. In this instance IfindZimbabwe will only retain your Personal
Information subject to any legislative requirement and/or our internal
retention policy.
- us complying with your requests upon receipt unless we have credible reason why we cannot comply.
- us indicating where, if we cannot agree whether to correct or delete
your Personal Information as requested, that a correction or deletion
was requested but was not made.
- inform you if reasonably practicable, should we change your Personal Information and this has an impact on decisions about you.
- notify you of the action taken by us because of your request.
- notify you of unauthorised access to your Personal Information.
- provide you with reasonable evidence of our compliance with our
obligations under this Privacy Policy on reasonable notice and request.
- Submit a complaint to the Information Regulator.